Welcome to House of Hand Made, where we specialize in creating delicious hand-made chocolates for our customers. We take great care in preparing our products and ensuring they are delivered to you in the best condition possible. Please read our shipping policy below to ensure a smooth and satisfying experience.

Shipping Options and Rates: We offer a range of shipping options for your convenience. The rates for each option are calculated based on the weight and destination of your order. Our shipping options include:

• Standard Shipping: This option typically takes 3-5 business days for delivery within the continental US, and 7-10 business days for delivery to Alaska, Hawaii, and Puerto Rico.
• Expedited Shipping: This option typically takes 2-3 business days for delivery within the continental US, and 5-7 business days for delivery to Alaska, Hawaii, and Puerto Rico.
• Overnight Shipping: This option guarantees delivery within 1 business day within the continental US, and 2-3 business days for delivery to Alaska, Hawaii, and Puerto Rico.

Please note that shipping rates are subject to change based on carrier rates and other factors.

Processing and Handling Time: We aim to process and ship your order as quickly as possible. Orders are typically processed and shipped within 1-2 business days. However, during peak holiday seasons or in the case of unexpected delays, processing and handling time may be longer.

Shipping Restrictions: We currently ship within the continental US, Alaska, Hawaii, and Puerto Rico. We are unable to ship to P.O. boxes or APO/FPO addresses at this time. Additionally, we are unable to ship internationally.

Delivery Issues: We take great care in packaging and shipping our products to ensure they arrive in excellent condition. However, in the event of any delivery issues such as damaged or missing products, please contact us immediately at [insert email address or phone number]. We will work with you to resolve the issue as quickly as possible.

Weather Conditions: Please note that weather conditions such as extreme heat or cold may affect the quality of our chocolates during shipping. We may delay shipping your order to avoid potential damage to the products.

Thank you for choosing House of Hand Made for your chocolate needs. We hope you enjoy our products as much as we enjoy making them for you!